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Kelly O’Neal and the Design Legacy team are artists, designers, and craftsmen. Production of your order is begun as set forth by individual payment terms. No claim is made to have magical powers to make product mystically appear from a pile of camel dung, or mythic mode of transport. In other words, our little fingers will move as fast as possible to get your order completed. Peak season orders may require time allowance for nervous breakdown by designer / artist. While we do our best to control our own psyche, we cannot control customs brokers no more than we can predict an end to plagues of locusts.